Graphic designer

Job Title:

Professional customer service representative responsible for managing communication channels with customers via phone, messages, and social media comments, with the aim of ensuring an exceptional customer experience, quick responses, and efficient problem-solving.

Tasks and Responsibilities:

• Responding to phone calls in a professional and quick manner.
• Managing messages and comments on the company's pages (Facebook, Instagram) and positively interacting with the audience.
• Providing immediate solutions or directing inquiries to the relevant team when necessary.
• Absorbing customer anger and handling complaints with tact and calmness.
• Recording all inquiries and complaints in the system to follow up and ensure their closure.
• Monitoring customer satisfaction after providing solutions.
• Contributing to improving the customer experience by providing suggestions to the management team.
• Assisting the marketing team in understanding customer feedback on services or campaigns.

Required qualifications:

• Previous experience in customer service of no less than one year (preferably within marketing companies or call centers).
• Strong communication skills over the phone and in writing.
• Response speed and the ability to manage multiple conversations at the same time.
• Mastering the basics of using Facebook and Instagram and responding professionally through them.
• Polite and professional style in responses (Voice & Tone Friendly + Professional).
• The ability to work under pressure and solve problems quickly.
• Proficiency in Modern Standard Arabic and Egyptian dialect (knowledge of English is an additional advantage).